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Transition to New Jersey American Water’s billing system planned for August: iWeb, iCall, Direct Debit and cash payment options to be discontinued in preparation

New Jersey American Water will be transitioning all Shorelands customers to our billing system.
The transition is scheduled to take place in August. In preparation for the change:

  • iWeb and iCall: Effective Friday, July 21, 2017, the existing iWeb and iCall payment options provided to customers from Shorelands Water will no longer be available.

  • Cash Payments: Effective July 24, cash payments will no longer be accepted in the office. Check or money orders will still be accepted.

  • Direct Debit: For any bills with due dates AFTER July 26, 2017, the existing direct debit payment option will be discontinued. Customers can still mail or make payments in person at the local office: 1709 Union Avenue, Hazlet, NJ 07730. Office hours are from 8 a.m. and 4:30 p.m. There is also a drop box available outside the office if you need to make your payment after hours.

In the interim, and until we transition you to our billing system, Shorelands customers can still mail or make payments in person by check or money order at the local office: 1709 Union Avenue, Hazlet, NJ 07730. Office hours are from 8 a.m. and 4:30 p.m. There is also a drop box available outside the office if you need to make your payment after hours. Please note: no cash payments please.

These services will be replaced with New Jersey American Water’s convenient billing and payment options once the transition is complete in August. We will be mailing additional information on payment options to all customers once the transition is complete.
We apologize for any inconvenience that this may cause.

Shorelands Water Company has several payment methods available to our customers. Here is more specific information on our various payment methods:
For your convenience, our office is open Monday through Friday, 8AM to 4:30PM. Payments can be made by cash, check or money order. We also have
a Customer Drop Box located to the right of the Office entrance for payments. These payments will be processed the following business day.
We strongly suggest that customers do not leave cash in the drop box. Please make cash payments in person during normal business hours.
We offer Direct Debit payment of your water bill. Payment will be taken directly out of your checking or savings account. You must fill out an application to
start this service. Click here to download an application. Contact our Customer Service Department for more information. There is no transaction fee for this
service.
Online through your Bank's Bill Pay Service - If you have online bill pay account with your Bank, simply add Shorelands Water Company to your list
of bills and enter the amount of payment and due date each month. Shorelands will receive your payment directly from your Bank through an online file
system. Shorelands does not charge a fee for this service, however, you should always check with your Bank for any service charges they may apply.
iWeb* - This service allows our customers to pay right here on our website! You will be redirected to a secure site to make online payments.
We accept Master Card, Visa, Discover, American Express or eChecks.  You will need to register for this service. Please have your 10 digit account
number handy. Text To Pay is also available through iWeb registration. To make a payment online, click here https://www.iwebms.net/shorelands
iCall* - This service allows our customers to pay by phone through an automated service. To make a payment by phone, please call our Customer Service
Department at (732) 264-5510 and press option 9. (We currently do not accept credit card payment in our Office.)
*A transaction fee applies to these methods of payment.
Shorelands Water Company, Inc. 1709 Union Avenue - PO Box 158 Hazlet, NJ 07730 (732) 264-7300 or (732) 264-5510 Customer Service (732) 264-6154 Fax
Payments